If you are in the service industry, then you should be ready to handle customers complaints. No matter how good your services are, there will be days when you will have a dissatisfied customer. How you handle even one case of a customer’s complaint can have a major impact on your ratings and reviews. Remember that no complaint should be dismissed rudely. Handling the situation Listen actively: from the start, make sure the customer feels safe and understood. Do not be defensive from the start. Listen to their complaints and assure them that you empathise with how they feel. Do not become distracted or interrupt them when they express their…