Customer service is at the core of the operations of any restaurant business. In light of this, restaurant owners should hold their employees to the highest possible standard when it comes to customer service. All players in the customer service department, the wait staff particularly, should be well trained in this area. Here are some essential customer service attributes.
Friendliness
The restaurant should be friendly to the customers at all times. This means that they should be in a position to provide customers with exceptional attention and patience. Being friendly goes a long way in ensuring the customers feel comfortable.
Knowledgeable
Food is the main product sold at a restaurant. So it is essential for anyone working in this industry to be knowledgeable about the foods and services offered at the restaurant. This means that your
wait staff and anyone in the customer service department should be able to answer questions related to your offering comprehensively. Knowledge is critical when serving customers with special dietary needs.
Attention
Anyone in the customer service department has the responsibility of making the customers feel appreciated, even during periods of high traffic. The wait staff, for instance, should always strive to make their customers feel comfortable at the eatery. As such, they need exceptional attention to continually monitor the guests and provide them with timely details about their orders when needed.
Problem Solving Skills
Mistakes are bound to happen at some point. In light of this fact, employees in the customer service department should be able to resolve issues as soon as possible. This means that they should be quick to apologize and right their wrongs, even it means offering some free desserts occasionally.